Terms of service

1. General Provisions

1.1. These Terms and Conditions govern the relationship between the website trending.bg, operated by Karra Concept Ltd. (hereinafter referred to as the “Website,” “Seller,” or “Merchant”), and users (hereinafter referred to as “Client(s)”), regarding the conditions for accessing the website’s content, placing orders, and delivering goods through the conclusion of distance sales contracts.

1.2. By using the Website, the User confirms that they are familiar with these Terms and Conditions, understand them, accept them, and agree to comply with them.

2. Merchant Information

  • Name: Karra Concept Ltd.

  • Legal form: Ltd.

  • Registered office and address: Sofia, 98 Bulgaria Blvd., Entrance D, 6th floor, Office 11

  • UIC: 203416905

  • Contact e-mail: sales@trending.bg

  • Phone: +359 878 787 847

3. Products and Services Offered

3.1. Trending.bg offers genuine branded perfumes and fragrances in various formats – standard, testers, and samples, including boutique and hard-to-find products.

3.2. All products offered on the Website are new, unused, and of guaranteed origin. Information about their origin and characteristics is available on the product page.

4. Prices and Payment Methods

4.1. All prices on the Website are in Bulgarian leva (BGN) and include VAT, unless explicitly stated otherwise.

4.2. Prices do not include delivery costs, unless it is expressly stated that delivery is free.

4.3. The Seller reserves the right to change prices at any time, with changes not affecting already confirmed orders.

4.4. Payment methods include:

  • Cash on delivery;

  • Bank transfer;

  • Online card payment (if available).

5. Ordering and Conclusion of Contract

5.1. Orders are submitted via the electronic form on the Website.

5.2. After placing an order, the Client receives an automatic confirmation of the submitted information to the e-mail address provided.

5.3. The sales contract is considered concluded at the moment of written confirmation by the Seller, sent to the Client via e-mail or phone call.

6. Delivery

6.1. Deliveries are carried out by courier companies to the address specified by the Client or to the courier’s office.

6.2. Delivery times depend on product availability and are specified on the Website.

6.3. The Client has the right to inspect the goods upon delivery before paying cash on delivery.

7. Right of Withdrawal and Returns

7.1. Under the Consumer Protection Act, the Client has the right to withdraw from the contract within 14 days of receiving the goods, without stating a reason.

7.2. The right of withdrawal does not apply to opened products that, for hygiene or health protection reasons, cannot be returned, including perfumes with broken original packaging.

7.3. To exercise the right of withdrawal, the Client must send an explicit notification to the Seller’s e-mail address.

7.4. The Client must return the goods in commercial condition, without damage or signs of use, and with all accompanying documents.

7.5. Return costs are borne by the Client, unless the product is defective or different from what was ordered.

7.6. Refunds are made within 14 days of receiving the returned goods.

8. Complaints

8.1. The Client has the right to file a complaint if:

  • They receive damaged or non-conforming goods;

  • Within a two-year period from delivery, in accordance with the Consumer Protection Act.

8.2. Complaints are submitted to the e-mail address, accompanied by:

  • Order number;

  • Photo evidence;

  • Description of the issue.

8.3. The Seller reviews the complaint within 14 days and informs the Client of the outcome.

9. Personal Data Protection

9.1. The Seller collects and processes personal data in accordance with the Website’s Privacy Policy and Regulation (EU) 2016/679 (GDPR).

9.2. Data is used solely for:

  • Processing and delivering orders;

  • Issuing documents;

  • Contacting the Client.

9.3. Personal data is not provided to third parties without the Client’s consent, unless required by law.

10. Intellectual Property

10.1. All images, texts, trademarks, logos, and designs on the Website are protected by copyright and may not be copied or used without the Seller’s written consent.

11. Limitation of Liability

11.1. The Seller is not liable for:

  • Incorrectly provided data by the Client;

  • Delays caused by courier services or force majeure circumstances;

  • Damage caused by improper use of the products.

12. Disputes and Alternative Resolution

12.1. In case of a dispute, the parties will strive for amicable settlement.

12.2. Consumers have the right to contact:

12.3. If out-of-court settlement is not possible, disputes will be resolved by the competent court under Bulgarian law.

13. Changes to the Terms and Conditions

13.1. The Seller reserves the right to amend these Terms and Conditions at any time.

13.2. Updated terms come into force on the date of publication on the Website and are binding for users.